Course Structure

The course is divided into six detailed modules, each focusing on different aspects of airport management. The curriculum includes lectures, practical exercises, case studies, field trips, and guest lectures to provide a holistic education.

Module 1: AIRPORT OPERATIONS AND SERVICES

• Introduction to Airport Management: Overview of the airport management industry, including the roles and responsibilities of airport managers.
• Airport Operations: Detailed study of daily airport operations, including ground handling, passenger services, airside and landside management, and security protocols.
• Airport Services: Understanding various services provided at airports, such as baggage handling, catering & retail managing.
• Advanced Passenger Processing Systems: Study of the latest passenger processing technologies including biometrics, self-service kiosks, and automated boarding systems.
• Case Study: Review of Heathrow Airport's implementation of automated border control systems.
• Field Trip: Visit to a major UK airport to observe operations and services first-hand.

Module 2: AVIATION SAFETY AND SECURITY

• Aviation Safety Standards: In-depth look at UK and international aviation safety regulations and best practices.
• Airport Security: Study of airport security measures, including passenger screening, cargo security, & crisis management.
• Emergency Response Planning: Training on how to develop & implement emergency response plans for various scenarios.
• Cybersecurity in Aviation: Examination of cybersecurity threats and mitigation strategies specific to airport operations.
• Case Studies:
  -Analysis of the Manchester Airport fire incident and its impact on airport safety protocols.
  -Review of a cybersecurity breach at a major airport and the measures taken to address it.

Module 3: AIRPORT PLANNING AND DEVELOPMENT

• Airport Infrastructure: Examination of airport infrastructure, including terminal design, runway construction,& maintenance.
• Airport Master Planning: Understanding the process of developing and implementing long-term airport master plans.
• Sustainability in Airports: Focus on sustainable practices & environmental considerations in airport planning & operations.
• Technological Innovations in Airport Infrastructure: Study of innovations such as smart terminals, green building technologies and automated maintenance systems.
• Case Study: Examination of London Gatwick Airport's sustainable practices and green initiatives.
• Guest Lectures: Sessions with industry experts on recent developments and future trends in airport planning.

Module 4: AIRLINE AND AIRPORT ECONOMICS

• Airport Economics: Study of the economic aspects of airport operations, including revenue streams, cost management, and financial planning.
• Airline Economics: Understanding economic factors affecting airlines, such as pricing strategies, route planning & load factors.
• Commercial Management: Exploration of commercial activities within airports, including retail management, advertising & property management.
• Economic Impact of Technological Advancements: Analysis of how technology influences economic models in airport operations.
• Case Study: Financial analysis of the economic recovery of UK airports post-COVID-19.
• Financial Case Study: Analysis of financial performance and challenges faced by a UK airport.

Module 5: CUSTOMER SERVICE AND EXPERIENCE

• Customer Service Excellence: Training on providing exceptional customer service in an airport setting.
• Passenger Experience Management: Strategies for enhancing the passenger experience, from check-in to boarding.
• Technology in Airports: Use of technology to improve customer service and operational efficiency, including self-service kiosks, mobile applications, and AI-driven customer service tools.
• Digital Innovations for Customer Experience: Study of digital tools like chatbots, virtual assistants, and mobile applications designed to enhance passenger experience.
• Case Study: Analysis of customer service strategies at London Heathrow Airport.
• Practical Exercise: Role-playing scenarios to practise customer service skills.

Module 6: LEADERSHIP AND PERSONAL DEVELOPMENT

• Leadership Skills: Development of leadership skills essential for managing airport teams and operations.
• Communication Skills: Training on effective communication with staff, passengers, and stakeholders.
• Stress Management: Techniques for managing stress and maintaining well-being in a high-pressure environment.
• Career Development: Guidance on career paths in airport management and preparation for job interviews.
• Future Trends in Airport Management: Exploration of future trends and innovations that will shape the aviation industry.
• Case Study: Review of successful leadership and change management at a major UK airport during a crisis.

Course Delivery

• Duration: 6 months (twice a week )
• Format: Blended learning approach with a mix of online and in-person sessions.
• Assessment: Continuous assessment through projects, presentations, case studies, practical exercises, & a final capstone project.

Eligibility Criteria

To enroll in the Advanced Diploma in Airport Management, candidates must:

• Have completed their higher secondary education (equivalent to A-Levels in the UK) with a focus on business or related subjects.
• Possess a basic understanding of airport operations and management principles.
• Relevant work experience in the aviation industry is preferred but not mandatory.

Sample Certificate